FREQUENTLY ASKED QUESTIONS
Q1. Are all your jewellery pieces handmade?
All the pieces under the collection "From the Founder's Bead Board" are handmade by the founder herself. We also offer carefully curated pieces that align with our design aesthetic.
Q2. Are your pieces limited edition?
All the pieces under the collection "From the Founder's Bead Board" are limited editions. Each piece is made only in one quantity to maintain exclusivity for our customers.
Q3. Are your jewellery pieces hypoallergenic?
Most of our pieces are skin-friendly, nickel-free materials. However, if you have specific allergies, please contact us before placing your order.
Q4. Do you jewellery pieces tarnish?
With proper care, our pieces remain beautiful for a long time. We recommend keeping them away from moisture, perfumes, and storing them in an airtight pouch or box.
Q5. What payment methods do you accept?
We accept UPI, debit/credit cards and secure payment gateways on our website. COD may be available for select locations.
Q6. Do you offer pan-India shipping?
Yes, we ship across India. Delivery timelines vary based on location but typically range from 3 - 7 business days.
Q7. How much is the shipping cost?
Shipping is free on orders above a certain value (eg.Rs.2,500/-). Standard Shipping charges apply otherwise and are calculated at checkout
Q8. What is your return policy?
Due to the exclusive and handmade nature of products, especially the products under the Founder's Bead Board Collection, we do not offer returns unless the item is damaged or defective upon delivery.
To report a damaged product, contact us within 24 hours of receipt with a clear unboxing video.
We do not accept exchanges for change-of-mind purchases.
Approved refunds (for damaged items) will be processed via original payment method within 7-10 business days.
Q9. What if I receive a damaged product?
To report a damaged product, contact us within 24 hours of receipt with a clear unboxing video.
Q10. Can I exchange an item if I change my mind?
We do not accept exchanges for change-of-mind purchases.
Q11. How do I care for my jewellery?
Keep your jewellery away from water, perfume and humidity. Wipe with a soft cloth after use and store in the pouch provided.
Q12. Can I wear your jewellery daily?
While our jewellery is made with care and durability, its best worn as statement or occasion wear to retain its shine and elegance.
Q13. Do you have a physical store?
Currently, we are an online brand
Q14. How can I contact you for queries?
You can reach us via Instagram DM, WhatsApp Number 7738844390 or via the contact form on our website. We usually reply within 48 hours.